R2 Sports - R2 Enterprises Player / Team Entry Credit Card / Online Check Refund Policy
Last Updated: August 2026

This policy outlines the terms and guidelines regarding transaction processing, event cancellations, refunds, and dispute resolutions for events hosted on the R2 Sports - R2 Enterprises platform.

Billing Identifier: Transactions will appear on your credit card statement as R2 Sports - R2 Enterprises.

1. Important First Step: Contact Your Event Director
For all tournament-related questions, schedule changes, entry cancellations, or refund requests, you must contact the Event Director directly.

• Event-Specific Policies: Once registered, the specific event director’s refund and entry policies take effect. Guidelines and deadlines are detailed in the information section of each event website.
• Director Discretion: It is entirely up to the Event Director to accept or decline refund requests. Tournament Directors reserve the right to issue refunds minus specific entry policy deductions (such as applicable processing fees or cancellation penalties).
• Force Majeure & Weather Disruption: In the event of tournament cancellation due to severe weather, natural disasters, facility failures, or other unforeseen emergency circumstances, refund availability and amounts are determined solely by the Event Director based on incurred upfront event costs.

2. Refund Timelines, Deadlines & Fee Policies

• Cutoff Window: Refund requests must be submitted to the Event Director no later than 3 days after the event closing date.
• Payout Limitations: Final payouts are disbursed to Event Directors 3 days post-event. Because full tournament funds are distributed at this time, R2 Sports - R2 Enterprises cannot issue entry fee refunds more than 3 days after the tournament has ended.
• Convenience Fee Non-Refundability: For player-initiated or director-approved cancellations, R2 Sports - R2 Enterprises convenience and processing fees are non-refundable, as the initial payment gateway service has already been successfully rendered.
• Processing Turnaround: Once a refund is approved by the director and processed by R2 Sports - R2 Enterprises, please allow 5 to 10 business days for the credit to reflect on your monthly statement, depending on your financial institution. Prior to the 3-day post-event window, approved refunds may also be issued via check directly from the director where applicable.

3. Processing Errors & System Issues
If you experience a technical error—such as a duplicate transaction or an error caused by our software processing—this is considered an invalid system transaction and will be refunded in full (including both Entry Fees and Convenience Charges).

• Transactions deemed invalid prior to batch processing will be voided.
• Transactions deemed invalid after batch processing will be issued a credit back to the original card.

4. Chargebacks & Dispute Resolution
We ask that you work with your Event Director and R2 Sports - R2 Enterprises billing support to resolve any questions or transaction discrepancies before filing a formal chargeback with your credit card issuer. Filing unauthorized or fraudulent chargebacks on valid, completed transactions may result in the temporary or permanent suspension of your R2 Sports - R2 Enterprises account.

5. R2 Sports - R2 Enterprises Billing & Customer Support
If you have exhausted your options with the Event Director regarding technical processing errors or billing support:

Phone: (214) 556-1835
Support: Customer Support